Privacy Policy

mSaathi is a health information platform built for Indian families. We provide general health information, medicine details, lab report explanations, and health tracking features in your language. mSaathi is developed and operated by Indidino (lokendra.bhambhu@gmail.com).

We collect the following information when you use mSaathi:

• Account information: Your name, email address, and profile picture from Google Sign-In.
• Family member profiles: Names, age, gender, relation, blood group, known health conditions, current medications, and allergies that you choose to add.
• Health data: Vitals (blood pressure, blood sugar, weight, etc.), health conditions, medications, and health timeline entries.
• Chat history: Your conversations with the mSaathi health assistant, including text messages and uploaded photos/documents.
• Uploaded documents: Lab reports, prescriptions, and other medical documents you share for analysis.
• App usage: Language preference, device push notification tokens, subscription status, and interaction events for improving the service.

We use your data to:

• Provide personalized health information based on your profile and history.
• Track your family's health vitals and show trends over time.
• Analyze lab reports and prescriptions to give you understandable explanations.
• Set and manage medication reminders for your family.
• Suggest relevant government health schemes based on your eligibility.
• Improve the quality and accuracy of our health information.

• Your data is stored in a PostgreSQL database hosted on DigitalOcean servers.
• All data is encrypted in transit using HTTPS/TLS encryption.
• Database access is restricted and requires authentication.
• We do not store your data on your device beyond session cookies needed for authentication.

We do not sell, rent, or share your personal data with any third parties.

• AI/LLM Providers: When you ask health questions, your query (not your identity) is sent to AI language model providers (Google Gemini via OpenRouter, Anthropic Claude) to generate responses. These providers process queries but do not store your personal data. No personally identifiable information (name, email) is included in AI queries.
• Payment processor: If you subscribe to mSaathi Plus, your payment is processed by Razorpay. We do not store your card or bank details. Razorpay's privacy policy applies to payment data.
• Google OAuth: We use Google Sign-In for authentication. Google provides us your name, email, and profile picture. We do not share your health data back with Google.

As an Indian user, you have the following rights under the Digital Personal Data Protection Act, 2023:

• Right to access and export: You can download all your data at any time. Go to Settings → 3-dot menu → Export My Data to get a complete JSON file of your profile, family members, conversations, health timeline, and vitals.
• Right to correction: You can edit your family member profiles and health data directly in the app.
• Right to erasure: You can permanently delete your account and all associated data. Go to Settings → 3-dot menu → Delete All Data. This action is irreversible and removes all your data from our servers.
• Right to withdraw consent: You can stop using the app at any time and request deletion of your data.

• Your data is retained as long as your account is active.
• When you delete your account, all data is permanently removed within 24 hours.
• We do not keep backups of deleted user data.

We use session cookies for authentication (keeping you signed in). We do not use tracking cookies, advertising cookies, or analytics cookies from third parties.

mSaathi is not designed for children under 18 to use independently. Family health profiles for children should be managed by a parent or guardian.

We may update this privacy policy from time to time. If we make significant changes, we will notify you through the app. The "last updated" date at the top indicates when this policy was last revised.

For any questions or concerns about your privacy, data, or this policy, contact us at: